Why my order is left at the collecting point?

Sometimes when the delivery agent cannot find a safe place to leave your package or when they missed it while collecting their packages in the morning, they will leave you a collecting notice with instructions on how and where to collect the package. You may also check the tracking link for more details as all information should be updated there.

If you cannot locate the instructions, please contact our support team as soon as possible for further assist. Unfortunately, the package will only be held in a certain period and will be returned to the sender since it is marked as unknown (no one collect the package).