My tracking number doesn’t work.

You should see tracking events within 48-96 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment is handed over to the next facility.

Note: Some carriers take a longer time for the next information to appear (DHL, USPS, CA Post,) as they are last-mile tracking codes, which require a certain time for shipments to arrive at the destination country. 

In case there is still no update in the next 5-7 business days, please submit your request here for prompt assistance.