My order was shown “Delivered” but nothing was received.

Modified on Tue, 28 Nov, 2023 at 9:22 PM

If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event.

  • It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.

  • Your neighbors and housemates might have received it in error. You might want to reach out to them.

  • Some carriers' delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait 2-3 business days because the package was most likely marked as delivered accidentally, and will arrive the following days.

  • In addition, it's always a good idea to check the delivery address on your order confirmation to ensure it was correct. If the address was incorrect, the package may have been delivered to the wrong location.

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