Why has my order not arrived within the prescribed time frame?

Modified on Sun, 11 Aug at 6:51 PM

Hi, please rest assured that most packages arrive on schedule. However, we understand that there can be occasional instances where a delay in delivery time is unavoidable. We have listed down some common reasons why your package could be delayed for days:



What to do? 


  • Check Tracking Information frequently: Please carefully follow up the provided tracking to notice any abnormal issues as soon as possible. Can't find your tracking details >> How can I track my order?

  • Contact Us: Reach out to our customer support via contact form for more instructions. 


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