What if I receive a damaged/defective item?

Modified on Thu, 4 Jul at 1:42 AM

We're sorry you received a parcel with damaged/broken/defective items! Here’s what you need to do:

  1. It's not recommended to use the product for better inspection.
  2. Promptly contact us here:
  • Tell us about your problem(s)
  • Don't forget to attach photos/videos that show the defect/damage condition for better support. 
  • Shipping lable showing the tracking number

We will give our best to assist. Meanwhile, please refer to our Refund Policy here: https://pawfecthouse.com/pages/new-refund-policy for further information.

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