We're sorry you received a parcel with damaged/broken/defective items! Here’s what you need to do:
- It's not recommended to use the product for better inspection.
- Promptly contact us here:
- Tell us about your problem(s)
- Don't forget to attach photos/videos that show the defect/damage condition for better support.
- Shipping lable showing the tracking number
We will give our best to assist. Meanwhile, please refer to our Refund Policy here: https://pawfecthouse.com/pages/new-refund-policy for further information.
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