I received someone else’s order/item.

Modified on Tue, 28 Nov, 2023 at 8:19 PM

Our apology for the mix-up. It’s a rare occasion that happens once in while due to high seasonal demands.

You don’t need to try to reach out to the right recipient. Just fill out our contact form along with the documents below. The more information you have, the sooner the problem can be sorted out:

  • A photo of the wrong item
  • Shipping label showing the tracking number

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