Special characters while placing orders

Modified on Fri, 9 Aug at 3:27 AM

1. What is a special character?

In Pawfect House, a character is special when it is not Alphabet letters. Here are some examples:

Error in font:

We use different fonts for our products, but some may not display special characters correctly, resulting in showing the unique symbols/ square shapes/ blank space for those characters.

Error in number:

Our team carefully set up each design logically to ensure complete meaning. If a letter/ phrase is required in that area but a number is filled in, an error will appear.

Address is marked as unknown while containing special characters

Due to our packages being shipped from various warehouses worldwide before reaching the final destination, some carriers may not support or recognize special characters in non-US language, which can result in delivery issues.

2. How to avoid: Please follow our instructions below:

- Check the preview carefully before placing the order. This will help you to see if the system can recognize the special characters or not

- Using the shipping address written in the Alphabet letters will help the shipping process without any inconvenience

- If the order has already been placed, please kindly Contact Us to modify your order within 2 hours after placing it to change the font immediately